Terms & Conditions

It is important to carefully review these standard operating procedures before completing any transaction, as they establish the legal and operational framework that governs the use of this digital platform. The provisions described here may be updated or revised from time to time in response to changes in regulatory requirements, industry standards, or commercial practices. The version of the terms that is active at the time an order is placed will be considered the governing agreement for that specific transaction. By accessing or using this platform, you acknowledge that you understand and agree to these conditions, forming a binding arrangement between you, as the user, and the entity responsible for operating the service.

Purchasing products through this system follows a structured, multi-step process. When an order is submitted, it is treated as an offer to enter into a purchase agreement rather than an immediate contract. The agreement is only considered finalized once a confirmation is issued indicating that the order has been accepted and the goods have been prepared and dispatched for shipment. By submitting an order, you confirm that you meet the legal requirements in your jurisdiction to enter into a binding financial agreement. If the user is below the age of legal capacity, approval from a parent or legal guardian is required before completing any transaction. The contractual relationship is strictly between the user and the service operator, and no third party has authority to enforce or alter these terms.

All orders undergo a verification and processing system designed to reduce errors and ensure accuracy before final confirmation. Although an automatic acknowledgment may be generated immediately after an order is placed, this does not constitute acceptance of the transaction. Final approval is only confirmed once the order has been validated and prepared for dispatch. If inconsistencies are detected in billing, shipping, or payment details, the service provider reserves the right to apply additional verification measures. In some cases, this may include limiting shipment delivery to the verified billing address associated with the payment method used, as a security precaution to prevent unauthorized transactions.

Users are expected to engage with the platform in a responsible and lawful manner. Any misuse of the service or violation of these terms may result in liability for damages or associated costs incurred as a result of such actions. The liability of the service operator is limited strictly to the total value of the individual order placed. Under no circumstances shall the operator be held responsible for indirect, incidental, or consequential losses, including but not limited to lost income, business interruption, reputational damage, or data loss. These limitations are intended to allocate risk in a balanced manner between the user and the operator, while preserving any rights that cannot be excluded under applicable consumer protection laws.

Occasionally, events beyond reasonable control may impact the ability to fulfill orders or maintain normal service operations. These events may include natural disasters, infrastructure failures, civil disturbances, labor disruptions, public health emergencies, or other significant unforeseen circumstances. During such events, delivery timelines and service obligations may be delayed, suspended, or adjusted without liability. Efforts will be made to resume normal operations as soon as reasonably possible or to implement alternative solutions where feasible.

All content provided through this platform, including product descriptions, images, graphics, and other creative materials, is protected under applicable intellectual property laws. Unauthorized copying, reproduction, distribution, or commercial use of any such content is strictly prohibited without prior written permission. If there is any concern regarding the unauthorized use of intellectual property, such matters may be reported for review and resolution by contacting hello@ohpolly.com.